tbije Privacy Policy — How We Protect Your Personal Data

01 Introduction

tbije is an online betting and casino platform operated for players in Bangladesh, accessible at https://tbije.io. In the course of providing our services — including sports betting, live casino, slots, jackpot games, and related support functions — we necessarily process certain personal data about the individuals who use our platform.

This Privacy Policy applies to all personal data processed by tbije in connection with your use of the website, mobile-optimised interface, customer support channels, and any other tbije-branded services. It should be read alongside the tbije Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.

We are committed to handling your personal data transparently, securely, and in accordance with applicable data protection principles. If at any point you have questions about this policy or the way your data is processed, please contact us using the details in Section 15.

02 Data We Collect

The categories of personal data we may collect from you, or about you, include the following:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Copies of identification documents submitted during KYC verification, such as National ID card, passport, or driving licence.
• Selfie or facial image submitted as part of identity verification, where required.

2.2 Contact Data

• Email address registered to your tbije account.
• Mobile phone number, including the number associated with your bKash, Nagad, or Rocket mobile banking account.
• Residential address (city, district, and postal area within Bangladesh).

2.3 Financial Data

• Transaction history including deposit amounts, withdrawal requests, and associated timestamps.
• Payment method identifiers such as registered mobile wallet numbers (bKash, Nagad, Rocket, Upay) or bank account details used for transfers.
• Bonus and promotional credit history.

2.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type and version.
• Session timestamps, pages visited, games played, bets placed, and in-session activity logs.
• Referral source and marketing attribution data (e.g., which campaign or link brought you to the site).

2.5 Communications Data

• Records of communications between you and the tbije support team, including live chat transcripts, email correspondence, and any documents you submit in connection with a support request or dispute.

03 How We Collect Data

tbije collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit, requesting a withdrawal, contacting support, or responding to a survey or promotion.
• Automated collection: Technical data collected automatically as you browse and interact with the tbije platform, including via cookies, web beacons, server logs, and similar technologies (see Section 8).
• Third-party sources: Identity and fraud-screening data received from our KYC verification partners; payment confirmation data from mobile banking operators such as bKash, Nagad, and Rocket; and fraud-prevention signals from security service providers.

04 Legal Basis for Processing

tbije processes your personal data on the following legal grounds, depending on the purpose of the processing:

05 How We Use Your Data

tbije uses the personal data it collects for the following specific purposes:

• Account administration: Creating and maintaining your tbije player account, verifying your identity, and enabling you to log in securely.
• Service delivery: Processing your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods; settling bets and distributing winnings; crediting bonuses and promotional rewards.
• Verification and compliance: Conducting Know Your Customer (KYC) checks to confirm your identity and age (21+), and fulfilling any other regulatory or legal obligations applicable to the operation of the tbije platform.
• Fraud and security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, bonus abuse, money laundering, and other prohibited activities.
• Responsible gaming: Monitoring play patterns for indicators of problem gambling and, where appropriate, applying account-level responsible gaming interventions such as cooling-off periods or self-exclusion.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support services.
• Communications: Sending you transactional emails and notifications relating to your account activity, and — where you have given consent — promotional messages about tbije offers, bonuses, and new features.
• Platform improvement: Analysing aggregated usage data to understand how players interact with tbije, identify technical issues, and improve the overall platform experience.

06 Sharing Your Data

tbije does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

6.1 Service Providers

We engage carefully selected third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These include KYC and identity verification providers, payment processing intermediaries, fraud detection services, cloud hosting and infrastructure providers, and customer support software vendors. These providers are permitted to use your data only as instructed by tbije and for no other purpose.

6.2 Game Studios and Content Providers

Some casino games available on tbije are supplied by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive limited technical data (such as a pseudonymous player identifier and game session data) necessary to operate the games you play. They do not receive your full name, contact details, or payment information.

6.3 Legal and Regulatory Disclosure

tbije may disclose personal data where required to do so by applicable law, court order, regulatory authority, or law enforcement request. In such cases we will disclose only the data that is specifically required and will, where legally permitted, notify you of the disclosure.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of tbije's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide notice of any such transfer and your rights in relation to it.

07 Payment Data

Deposits and withdrawals on the tbije platform are processed through trusted local payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Payment transactions are processed by the respective payment operators using their own secure infrastructure.

tbije does not store full card numbers, card verification values (CVV/CVC), or complete mobile banking PINs on its servers. What tbije retains is a transaction reference, the payment method type, the registered identifier (e.g., your mobile number for bKash/Nagad), the transaction amount in BDT, and the timestamp. This information is retained to maintain accurate financial records, resolve disputes, and comply with applicable financial record-keeping obligations.

All payment data transmitted between your device and tbije systems, and between tbije and payment processors, is encrypted using TLS/SSL protocols.

08 Cookies & Tracking Technologies

tbije uses cookies and similar technologies to operate the platform effectively, maintain your logged-in session, remember your preferences, and analyse how the site is used. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect your account. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language settings, game history, and display options to provide a more personalised experience.
• Analytics Cookies: Help us understand how players use the tbije platform by collecting aggregated, anonymised data about page visits, session duration, and feature engagement. This data is used solely to improve the platform.
• Marketing Cookies: Used only where you have given consent, to track the effectiveness of promotional campaigns and ensure that any tbije marketing you receive is relevant to your interests. You may opt out of marketing cookies at any time via your browser settings or by contacting support.

Most web browsers allow you to control cookies through their settings. Disabling strictly necessary cookies may affect the functionality of the tbije platform.

09 Data Retention

tbije retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law. The following general retention guidelines apply:

• Active account data: Retained for the duration of your account being open and active on the tbije platform.
• Post-closure data: Following account closure, tbije retains core identity and transaction records for a minimum of five (5) years to comply with financial record-keeping and anti-money-laundering obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Support communications: Retained for three (3) years from the date of the most recent interaction, unless required for an ongoing dispute or legal matter.
• Marketing consent records: Retained until you withdraw consent, and for an additional period of two (2) years thereafter as evidence of the consent transaction.

When personal data is no longer required, tbije will securely delete or anonymise it in accordance with our internal data disposal procedures.

10 Security Measures

tbije implements a layered approach to data security designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption in transit: All data transmitted between your browser or device and tbije servers is protected using TLS 1.2 or higher (256-bit SSL encryption).
• Encryption at rest: Sensitive personal data fields stored in tbije databases are encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to systems containing personal data is restricted to authorised tbije personnel and service providers on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Regular security assessments: tbije conducts periodic security reviews of its platform infrastructure to identify and remediate vulnerabilities.
• Incident response: tbije maintains a data breach response procedure. In the event of a security incident that affects your personal data, we will notify you in accordance with applicable legal requirements.

11 Your Rights

As a tbije player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us in writing at the address provided in Section 15. We will respond to all valid requests within 30 days.

• Right of Access: You may request confirmation of whether tbije holds personal data about you, and if so, a copy of that data along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (if consent was the basis for processing), or where the processing was unlawful. This right is subject to legal retention obligations that may require us to retain certain data.
• Right to Restriction: In certain circumstances, you may ask tbije to restrict the processing of your personal data — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where tbije processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

12 Minors

The tbije platform is strictly for adults aged 21 and above. tbije does not knowingly collect or process personal data belonging to individuals under the age of 21. If we discover that personal data has been submitted by or on behalf of a minor, we will delete that data promptly and close the associated account.

If you are a parent or guardian and believe that a minor has registered a tbije account without your knowledge, please contact us immediately at the address provided in Section 15 so that we can investigate and take appropriate action.

13 Third-Party Services

The tbije platform integrates with third-party services including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game content providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe), and identity verification services. Each of these third parties operates under its own privacy policy and data practices.

When you interact with a third-party service embedded in or linked from tbije — such as a live casino game hosted by a content provider — that provider may independently collect certain technical data about your session. tbije is not responsible for the privacy practices of third-party content providers. We encourage you to review their respective privacy policies where relevant.

tbije does not embed third-party social media plugins, advertising networks, or external tracking scripts on the platform. This policy applies solely to data processed by tbije in connection with the tbije platform itself.

14 Policy Changes

tbije reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will update the effective date at the top of this page and, where appropriate, notify registered players via their account email address or through a notice displayed on the platform upon next login.

Your continued use of the tbije platform after the publication of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. We encourage you to review this page periodically to stay informed about how tbije protects your personal information.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way tbije handles your personal data, please contact our support team using the details below. All privacy-related requests must be submitted in writing. Please note that the email address below is displayed as plain text and is not a clickable link.

• Privacy Enquiries: [email protected]
• Subject Line: Please include "Privacy Request" in your email subject line so your message is directed to the appropriate team member.
• Response Time: We aim to acknowledge all privacy requests within 5 business days and to provide a substantive response within 30 days.
• Operating Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).