tbije Frequently Asked Questions

The minimum age to register and play on tbije is 21 years old. This is a strict platform-wide requirement. During KYC verification, tbije will ask you to submit a valid government-issued ID confirming your date of birth. Any account found to belong to a person under 21 will be suspended immediately and any balance refunded.

tbije accepts any one of the following government-issued documents for identity verification: National ID card (NID), passport, or driving licence. You will need to upload a clear photo of the front and back of your document, along with a selfie taken at the time of submission. KYC is typically reviewed within 24 hours of submission.

To reset your tbije password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. You will receive a reset link or one-time PIN within a few minutes. Follow the on-screen instructions to set a new password. If you do not receive the reset message, check your spam folder or contact tbije support at [email protected].

No. tbije strictly enforces a one-account-per-person policy. Creating multiple accounts — whether under the same name or different identities — violates the tbije Terms and Conditions and will result in all associated accounts being permanently suspended. If you have accidentally created a duplicate account, please contact support immediately to resolve the situation.

To close your tbije account, contact the support team at [email protected] with the subject line 'Account Closure Request'. Include your registered email address and the reason for closure. Before closing, ensure any remaining balance is withdrawn. Account closure requests are processed within 48 hours. Note that if you are closing for responsible gaming reasons, a self-exclusion may be a more suitable option.

To deposit via bKash on tbije, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction from your bKash app or USSD menu. The deposit reference number provided by tbije must be included in the bKash transaction to ensure it is credited to your account correctly.

bKash and Nagad deposits on tbije are credited within 5 to 15 minutes in most cases. During peak hours or in the rare event of a payment gateway delay, it may take up to 30 minutes. If your deposit has not appeared after 30 minutes and your bKash or Nagad transaction was successful, contact tbije support with your transaction ID for a manual review.

The minimum deposit amount on tbije is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank, the minimum deposit is ৳500. There is no maximum single deposit cap, though deposits above ৳50,000 may be subject to an additional identity check.

The minimum withdrawal amount on tbije is ৳500 for all payment methods including bKash, Nagad, Rocket, and bank transfer. Withdrawals below this threshold cannot be processed. There is no fee charged by tbije on standard withdrawals, though your mobile banking provider or bank may apply their own transaction charges.

tbije processes withdrawal requests within 1 to 4 hours for verified accounts using bKash, Nagad, or Rocket. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks typically take 1 to 2 business days. Withdrawals are only processed after your KYC verification is fully approved. First-time withdrawals may take slightly longer due to an additional security review.

tbije offers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs over/under, fall of first wicket, and man of the match. Tournaments covered include the BPL (Bangladesh Premier League), T20 World Cup, IPL, ICC Test matches, Asia Cup, and bilateral series featuring the Bangladesh Tigers. In-play (live) betting is available for most major matches.

In-play betting on tbije lets you place wagers on a cricket match while it is actively in progress. Odds update in real time based on the match situation — for example, the score, wickets fallen, and run rate. You can bet on markets such as next wicket method, runs in the next over, or match winner at any point during the match. Simply navigate to the live section and select an active match to see available in-play markets.

tbije offers hundreds of slot titles from leading game studios including Pragmatic Play, NetEnt, Microgaming, and others. Games range from classic three-reel slots to modern video slots with bonus rounds, free spins, cascading reels, and progressive jackpots. You can browse the full slots library from the Slots section of the tbije navigation menu, with new titles added regularly.

Yes. The tbije platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open your mobile browser, navigate to tbije.io, log in to your account, and access the full game library including slots, live casino, cricket betting, jackpots, and cat fishing games. The mobile interface adapts automatically to your screen size.

RTP (Return to Player) varies by individual slot title and is determined by the game studio, not by tbije. Most slots in the tbije library have an RTP between 94% and 97%. The specific RTP for any game is typically displayed in the game's information or paytable screen, accessible before you start playing. tbije does not modify the RTP of any game supplied by its content partners.

tbije offers a welcome bonus for new players on their first deposit. The bonus is credited automatically to your account when you make a qualifying first deposit — no bonus code is required. The exact bonus percentage and maximum bonus amount are displayed on the tbije promotions page at the time of your registration. Bonus funds are subject to wagering requirements that must be met before withdrawal.

Wagering requirements on tbije specify how many times you must bet the bonus amount (or bonus plus deposit amount, depending on the promotion) before the bonus funds can be converted to withdrawable cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in qualifying bets before withdrawing. Full wagering terms for each bonus are listed in the tbije promotions section.

Yes, tbije bonuses have an expiry period during which the wagering requirements must be completed. The standard expiry period is 7 to 30 days depending on the specific promotion, starting from the date the bonus is credited to your account. If the wagering requirements are not met within the expiry window, the bonus and any winnings derived from it will be forfeited. Always check the individual bonus terms before claiming.

tbije does not charge any platform-side fees on deposits or withdrawals. The amounts you deposit and withdraw are processed in full. However, your mobile banking operator — such as bKash, Nagad, or Rocket — may apply their own standard transaction fees as per their own fee schedule. Bank transfer fees, if any, are also determined by your bank, not by tbije.

tbije operates as a safe and reliable online betting platform built specifically for Bangladeshi players. The platform uses 256-bit SSL encryption to protect all data transmissions, enforces strict KYC identity verification on all accounts, and processes payments through established and trusted local providers including bKash, Nagad, and Rocket. Player funds are held separately from operational funds to ensure security.

tbije protects your personal and financial data using industry-standard 256-bit SSL encryption on all connections between your device and tbije servers. Sensitive data fields are encrypted at rest in the database. Access to player data is restricted to authorised personnel only, enforced through role-based access controls. tbije does not sell or share your personal data with advertising networks or third parties for marketing purposes.

tbije provides several built-in responsible gaming tools: deposit limits (daily, weekly, or monthly), session time limits, loss limits, time-out periods (24 hours to 30 days), and self-exclusion (6 months to 5 years). All tools can be activated from your account settings without needing to contact support. Once a restriction is applied, it cannot be reversed until the chosen period has elapsed.

To self-exclude from tbije, go to the Responsible Gaming section in your account settings and select Self-Exclusion, then choose your preferred exclusion period (6 months, 1 year, 2 years, or 5 years). Alternatively, email [email protected] with the subject line 'Self-Exclusion Request' and your account will be suspended within 30 minutes. Self-exclusion cannot be reversed early under any circumstances.

Yes, tbije accepts deposits and processes withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking). To use Rocket, select it as your payment method in the tbije deposit or withdrawal section and follow the standard instructions. The minimum transaction amount for Rocket is ৳200 for deposits and ৳500 for withdrawals, consistent with other mobile banking methods.